How to update domain name in the URL for ServiceNow instance

[Mihir YSSS]

Currently client is having ServiceNow instance URL as https://clientA.service-now.com/, it has to be updated to https://clientB.service-now.com/.

What is the process for that? Do we need to raise any request to ServiceNow through HI portal or we can do using some configurations?

[Vasantharajan N · Accepted solution]

@Mihir YSSS - Please refer the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550695

Community Link - https://www.servicenow.com/community/in-other-news/now-support-hi-service-catalog-item-rename-your-i...