how to update field value in server script?

[Priti18]

hi members,

I have one br on incident table where i have custom fields in which am trying to update one of them below is the eg:

var fieldname1 = "hello world";

current.variables.fieldname2 = fieldname1;

current.update()

but the above code its not doing anything but i can see in logs if i try to print above value

[Onkar Pandav]

Hi,

It is not best practice to write "current.update()" method in Business rule (Server code).

You can glide a table then update.

For example:

var gr=new GlideRecord(<tablename>);  //Creating object to the table(just like creating a link to the table)

gr.addquery("<fieldname>","<fieldvalue>"); // the condition to pick only selected rows

gr.query(); //Execute the command

while(gr.next()) //this will go through each of the records which are retrieved by the query

{

gr.<fieldname>="<value>"; // you can update any field value of each of the record here

gr.update(); // this will update the field value of the particular record.

}

[Ankur Bawiskar · Accepted solution]

Hi,

Few things to inform/check

1) Avoid current.update() in Business rule as it would lead to recursion and is not recommended

2) Also what you want to update? Is it a variable on the incident form or a field

Please use after insert/update BR and sample script below

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

var fieldname1 = "hello world";

var rec = new GlideRecord('incident');

rec.get(current.sys_id);

// if you want to update some variable; give proper variable name
rec.variables.fieldname2 = fieldname1; 

rec.update();

})(current, previous);

Regards
Ankur