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how to update the assignment group by using Flow designer Script

Santosh Oraon
Tera Expert

Hi team , 
I wanted to update the assignment group by using scripting in Flow designer.
trigger condition :- whenever incident priority changes to critical and state changes to in-progress
action - update the assinment group by using script 
I have tried returning sys_id but its not working ..plz guide me

SantoshOraon_1-1721063323943.png

 

 

6 REPLIES 6

store the assignment group value in a variable and then check

 

Aanchal Agarwa1
Tera Expert

Hi,

Can you try two things
1. Rename the variable with anything other than gr, as gr might interfere with some other glide record variable in background
2. While returning sys_id, try using getValue() to retrieve the sys_id, or alternatively use toString().

Thanks