how to update the assignment group by using Flow designer Script
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07-15-2024 10:09 AM
Hi team ,
I wanted to update the assignment group by using scripting in Flow designer.
trigger condition :- whenever incident priority changes to critical and state changes to in-progress
action - update the assinment group by using script
I have tried returning sys_id but its not working ..plz guide me
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07-15-2026 03:40 AM
store the assignment group value in a variable and then check
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06-16-2026 02:20 PM
Hi,
Can you try two things
1. Rename the variable with anything other than gr, as gr might interfere with some other glide record variable in background
2. While returning sys_id, try using getValue() to retrieve the sys_id, or alternatively use toString().
Thanks