how to update the CatLog item variables data from the workflow script activity

[hemantnh]

how to update the CatLog item variables data from the workflow script activity

[Sarthak Kashyap]

Hi @hemantnh ,

Please check some url's

https://www.servicenow.com/community/developer-forum/clear-or-update-a-catalog-variable-via-the-work...

https://www.servicenow.com/community/servicenow-ai-platform-articles/set-value-of-a-catalog-variable...

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/using-workflows/concep...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[AndersBGS]

Hi @hemantnh ,

 please elaborate a little further  - what are you trying to achieve?

[kaushal_snow]

@hemantnh ,

You can update catalog item variable data in a workflow script activity, but you have to do it on the requested item (RITM), not the catalog item directly...

var ritm = new GlideRecord('sc_req_item');
if (ritm.get(current.sys_id)) {
ritm.variables.your_variable_name = 'new value';
ritm.update();
}

Alternatively, in Flow Designer, you can use a custom Action (script type) to set a catalog variable:

inputs.requested_item.variables[inputs.variable_name].setValue(inputs.variable_value);
inputs.requested_item.update();
outputs.state = 'success';

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.