How to Update the short description and Description on the catalog item

AjKadam · ‎08-26-2020

Hi All,

I have a requirement Where I want to update the 'short description' of the catalog item to the 'Name of the catalog item' If short description is empty

What is the best way to achieve it

Thanks

Ankur Bawiskar · ‎08-26-2020

Hi,

BR will work only for new records

If you want to fix older catalog items with empty short description then you need to run schedule job.

1) check which catalog items are having empty short description

2) then set short description with catalog item name

Sample script below for job

1) test this for 5 records using setLimit(5);

once verified then remove this line setLimit(5);

updateRecords();

function updateRecords(){

var rec = new GlideRecord('sc_cat_item');

rec.addEncodedQuery('short_descriptionISEMPTY');

rec.setLimit(5); // use for testing then remove this line

rec.query();

while(rec.next()){

rec.short_description = rec.name;

rec.update():

}

}

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dhananjay Pawar · ‎08-26-2020

Hi Ankur,

If I select insert update then it will work for older record as well.

I have tried and it is working fine.

Ankur Bawiskar · ‎08-26-2020

Hi Dhananjay,

that's correct.

But user will have to update the older catalog items to trigger the BR with some field to make it work

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhananjay Pawar · ‎08-26-2020

Hi,

Yeah that's correct.

AjKadam · ‎08-26-2020

Hi Ankur,

I have tried with schedule job as well

it not working

Ankur Bawiskar · ‎08-26-2020

Hi,

please share your schedule job script

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader