how to update the short description of RITM

[MMKK]

Hi My need is ,

My short description of RITM and my automated created task is combination of Requested for - a variable value.

But when the variable value gets updated from task or from requested item, i would like to see the change in short description of RITM and the task. How to do this . Stuck up please help

[Ashutosh Munot1]

HI,

You can achieve this using Business rule.

Thanks,
Ashutosh

[Mark Roethof]

Hi there,

How are you setting the short description? Thru workflow script for example? Out-of-the-box without scripting it is the Catalog Item name I believe.

Do you want the short description updated for all Requested Items? Or only certain Requested Items?

You could write a Business rule, which on update, updates the short description of the Requested Item.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[MMKK]

Hi Mark,

I wanted the short description to be updated based on variable in teh catalog item. If variable changes, catalog item short description should be changed

[amlanpal]

Hi there,

You may refer the below code snippet and modify as per your requirement.

var shortDesc= current.variables.variable_name.getDisplayValue(); //pass the variable name here
task.short_description = "Short description is populated dynamically: " + shortDesc;

Hope this helps. Please mark the answer Correct/Helpful based on the impact.

Regards,

Amlan