How to update the worknote of a change request from one ServiceNow to another ServiceNow instance?

[User205031]

Hi All,

I want to update worknote of a change request from one ServiceNow to another ServiceNow instance?

ServiceNow instance 1 is creating change request in ServiceNow instance 2 and now ServiceNow instance 2 wants to send some acknowledgement as ticket number in the worknotes to ServiceNow system 1.

For that I have created a Rest message:

I have created an after/update BR:

Code:

(function executeRule(current, previous /*null when async*/) {

    var body = {};

    var request = '';

    var url = "";

    var cor = current.getValue("correlation_id");

    gs.log('CorrelationID' + cor);

    if (current.work_notes.changes())

     var comment = current.work_notes.getJournalEntry(1);

     body = {

                "work_notes": current.getValue('number')    

        };

     //url = 'https://dev312612.service-now.com/api/sn_chg_rest/change/standard/AddComment';

     request = 'Update comment';

     try {

        var req = new sn_ws.RESTMessageV2('Acknowledge AXON ticket', request);

        req.setStringParameterNoEscape('sys_id', current.getValue("sys_id"));

        //req.setEndpoint(url);

        req.setRequestBody(JSON.stringify(body));

        req.setAuthentication('basic', 'Axon API');

        var reqInt = req.execute();

        var requestBody = reqInt.getRequestBody();

        var responseBody = reqInt.getBody();

        var json = JSON.parse(responseBody);

        var httpStatus = reqInt.getStatusCode();

        gs.log('success response2:' + responseBody);

        gs.log("Response status code is2 " + httpStatus);

    } catch (ex) {

        var message = ex.message;

        gs.log('success response3:' + responseBody);

        gs.log("Response status code is3 " + httpStatus);

    }

})(current, previous);

I am getting below error:

success response2:{"error":{"message":"Standard Change Request not found","detail":""},"status":"failure"}

I am not able to pass the sys_id of the change request from ServiceNow instance 1.

Please help!

[GlideFather]

Hi @User205031,

if you have two different instances - then the sys ID will not be the same...