How to use Business Rule to prevent the creation of REQ

[Gab]

Hello, I have a requirement to create a business rule which prevents the creation of REQ and RITM if one of the variables from a Catalog Item is invalid. I was able to prevent the creation of RITM but it is still creating the REQ. 

[Prince Arora]

@Gab 

As per the ServiceNow best practices/standards this is not a good idea and not a valid method.

But to achieve your requirements you can do anything you know 🙂 😛

I would suggest go with the client level validations that's the right way as per your scenario!

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Gab]

Sorry, client-side validation is not enough. I can still put invalid data in a Catalog Item upon submitting a request 😓

[Prince Arora]

@Gab ,

You can make the variables readOnly on "RITM" and "Task", just to avoid those scenarios 🙂

After submission of cat_item, RITM/task is the only place where user can modify data.

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Gab]

My variables are user's input like selectbox and textarea 

[Jo_o Vasco Pest]

It is possible, just make a script include with a method that check the table "sc_request", and than call the method on your client side.