how to use soap step in flow designer correctly

Lior grinberg1
Tera Contributor

3 weeks ago

Hi Friends,

I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.

What I’m trying to do

  • Use Flow Designer → SOAP step

  • Call incident.do SOAP API (get operation)

  • Then call problem.do SOAP API using the same credentials/instance

So, what I did is I first created a soap message 

  • Created SOAP Message from WSDL named soap_incident:

    https://<instance>.service-now.com/incident.do?WSDL

  • Authentication type: Basic

  • SOAP Message Functions auto-generated:

    • get

    • getRecords

    • insert

    • update

    • delete, etc.

then in the flow I created a soap step

 

and the problem is:

  • The SOAP step returns HTTP 200

  • But the response body is HTML, not SOAP

  • The HTML looks like the ServiceNow UI / Guest page

 

If I'm changing the "Connection Alias" to this URL https://<instance>.service-now.com/incident.do?SOAP
it is working, but then I cannot call to another soap step with https://<instance>.service-now.com/problem.do?SOAP.
because I cannot create another Connection Alias with the same domain.
So, my question is what is the correct setup?

Thanks for anyone that tries to answer 🙂

Lior Grinberg

 

 

 

 

 

0 Helpfuls
  • 769 Views
5 REPLIES 5

Its_Sagnic
Mega Guru
In response to Lior grinberg1

3 weeks ago

@Lior grinberg1 ,

Could you please give me the screenshot of the Connection Alias that you used from ( sys_alias ) table..

Regards,

Sagnic

0 Helpfuls