how to use soap step in flow designer correctly

[Lior grinberg1]

Hi Friends,

I’m trying to call the ServiceNow Table SOAP API (incident / problem) from Flow Designer using the SOAP step, and I’m stuck.

What I’m trying to do

• Use Flow Designer → SOAP step

• Call incident.do SOAP API (get operation)

• Then call problem.do SOAP API using the same credentials/instance
  
  

So, what I did is I first created a soap message 

• Created SOAP Message from WSDL named soap_incident:

  https://<instance>.service-now.com/incident.do?WSDL

• Authentication type: Basic

• SOAP Message Functions auto-generated:

  • get

  • getRecords

  • insert

  • update

  • delete, etc.

then in the flow I created a soap step

• Connection: Use Connection Alias

• Connection Alias endpoint:
  https://<instance>.service-now.com

• Build Envelope: From WSDL

• Selected WSDL: soap_incident (from the first step)

• Operation: get

• SOAP Action: http://www.service-now.com/incident.do?SOAP

and the problem is:

• The SOAP step returns HTTP 200

• But the response body is HTML, not SOAP

• The HTML looks like the ServiceNow UI / Guest page

If I'm changing the "Connection Alias" to this URL https://<instance>.service-now.com/incident.do?SOAP
it is working, but then I cannot call to another soap step with https://<instance>.service-now.com/problem.do?SOAP.
because I cannot create another Connection Alias with the same domain.
So, my question is what is the correct setup?

Thanks for anyone that tries to answer 🙂

Lior Grinberg

[Its_Sagnic]

@Lior grinberg1 ,

Could you please give me the screenshot of the Connection Alias that you used from ( sys_alias ) table..

Regards,

Sagnic