How to use the reference qual only for ITIL users

[Jahnavi6]

ITIL users should be able to search for users from all locations in "on behalf of" field, otherwise users specific to that location should be filtered in record producer/service portal.

So, for the field, I used the advance conditions, in the reference qualifier like this, but it is not working.

[Pranav Bhagat]

Its better to use a script include and put your condition and call it in the ref qual.

Basically you query should be like

javascript:"location=" +gs.getUser().getLocation()^EQ;

Check this

https://www.servicenowguru.com/scripting/script-includes-scripting/advanced-reference-qualifier-script-include/

https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html

https://community.servicenow.com/community?id=community_question&sys_id=6740c7a1db98dbc01dcaf3231f9619b7

Regards

Pranav

[Pranav Bhagat]

Example of script include for your use case

[Ankur Bawiskar]

Hi,

please update the ref qualifier as below

javascript: var query = ''; if(!gs.hasRole('itil')) query = 'location=' + gs.getUser().getLocation(); query;

Regards
Ankur

[Willem]

This should work:

javascript: (gs.hasRole('itil') ? '' : 'location=' + gs.getUser().getLocation());