How to use the reference qual only for ITIL users

[Jahnavi6]

ITIL users should be able to search for users from all locations in "on behalf of" field, otherwise users specific to that location should be filtered in record producer/service portal.

So, for the field, I used the advance conditions, in the reference qualifier like this, but it is not working.

[Jahnavi6]

Hi Ankur, Willlem

If the condition satisfies then it is fine, otherwise it is returning empty. I want all the users(irrespective of location) to be available for that field if the condition is not satisfied.

[Willem · Accepted solution]

javascript: (gs.hasRole('itil') ? 'active=true' : 'location=' + gs.getUser().getLocation());

[Jaspal Singh]

Hi Jahnavi,

Can you try below.

javascript: (gs.hasRole('itil') ? 'active=true' : 'location=' + gs.getUser().getLocation());

If itil return all Acive users else only specific location

[Willem]

Just to be sure, can you describe example and share screenshot, if the code I provided does not do what you want?

[Ankur Bawiskar]

Hi,

The ref qualifier shared in my earlier reply should work fine

please share your configuration and for which scenario it is not working

Regards
Ankur