How to verify Queue Hours of Operation - SLA Clock Management

[swathi361]

We are trying to gather details in report . when the SLA clock automatically start and stop to support operating hours of time (Mon-Fri 8am - 5pm or 24x7).  SLA Clock Managment for groups. and what table we can use for sla of exact time.

[Dr Atul G- LNG]

Hi @swathi361 

What do you mean by Exact time? and for groups you can use OLA and OLA also store in same with SLA Table. In your record you can add Type field

[swathi361]

We are trying to gather details SLA Clock Managment for groups.

[Dr Atul G- LNG]

Hi @swathi361 

SLA Clock Managment for groups : What this mean, please provide more details. 

[Jaspal Singh]

Do you mean different groups operates at different time and has to have different operational hours?