How to verify Queue Hours of Operation - SLA Clock Management

[swathi361]

We are trying to gather details in report . when the SLA clock automatically start and stop to support operating hours of time (Mon-Fri 8am - 5pm or 24x7).  SLA Clock Managment for groups. and what table we can use for sla of exact time.

[swathi361]

yes

[Dr Atul G- LNG · Accepted solution]

Then you need to create report on SLA definition and type = OLA and get schedule of same.

[Jaspal Singh]

Thanks. There are quite a few ways for implementing this. So, is the functionality implemented already and you looking to report on or it is not implemented at all and there is a need for reporting as well.

[Nilanjan1]

@swathi361 If the question is understood correctly & you are looking at the incident sla then then you need to create the report on the table name is incident_sla & then configure it bsed on the Assignment groups.