How to view the Resolution Notes in Service Portal Incident

[SNOW46]

Hi All,

I have one doubt in Service Portal. When an end user creates and Incident it is submitted and agent starts working on that ticket.

Additional comments added by the agent gets captured on the ticket form. But once the agent marks the Incident as resolved how will it get captured on the Ticket form in Service Portal.

I can't able to view the resolution notes in the form in Service Portal.

Because end user must want to view the resolution notes/close notes.

Can anyone let me know on the same.Its bit urgent fo rme to implement.

Thanks,

SNOW@Das

[SNOW46]

I am referring to the below screenshot of the form where the resolution notes is not getting captured now after ticket gets resolved.

[SNOW46]

Hi Vinoth,

Can you please help me out on the same.

I am still awaiting for your response on my query posted yesterday?

Thanks,

SNOW@Das

[SNOW46]

Hi Vinoth,

Can you please help me out on the same.

I am still awaiting for your response on my query posted ?

[IK Jeremy Ravel]

You can also modify slightly the widget Ticket fields to display the fields you want to show to the users.

[SNOW46]

But this is the one you are referring to Ticket Field Widget. How can the resolution notes get captured 

on the Ticket Conversations Widget. 

Can you please let me know on the same.