How we can create new time zone in ServiceNow?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-23-2023 03:02 AM
Hello,
We want to create new following time zone in ServiceNow then how we can create it?
- West Africa Time (Nigeria, Liberia, Ghana): UTC +1
- Central Africa Time (Mozambique): UTC +2
- East Africa Time (Kenya, Uganda, Tanzania, Jordan): UTC +3
- Georgia Standard Time (Georgia): UTC +4
- Indochina Time (Thailand): UTC +7
- Philippine Standard Time (The Philippines): UTC +8
Thank You!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-23-2023 04:11 AM
Hello Shraddha,
You can follow below article for adding new TimeZone -
Adding additional time zones to the user preference 'Time zone' list
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-23-2023 05:18 AM
Hello @nayanawadhiya1
Thanks for the replay.
We have check script include and we got "TimeZoneUtils" script so is their any way to create new time zone by using this script include?
Thank You!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-23-2023 10:47 PM
The above solution doesn't tell you to write script for New TimeZone.
TimeZoneUtils is not OOB Script Include and it doesn't have any function to create a new timezone.
Why you want to use scripting? Creating a timezone is one time activity and ServiceNow only supports the Java-supported timezones so scripting is of no use.