How/where do you configure the SLA icon on a task panel card in dispatcher workspace? (CSM/FSM)

Anderson_R
Tera Contributor

‎09-07-2023 11:56 AM

Anderson_R_0-1694112926815.png

How can we turn this off and/or change the colors? 

0 Helpfuls
  • 210 Views
1 REPLY 1

Marcos Kassak
Kilo Sage
Kilo Sage

‎12-06-2023 01:15 PM

Hi @Anderson_R,

 

Let me know if this works:

 

https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/field-service-man...

 

If not, ill boot up an instance with FSM to help you out.

 

Cheers!

0 Helpfuls