How would you add the "watch list" to all Email CC:s for a case?

Bj_rn G · ‎01-29-2019

Incidents have some code (that I can't find so far) that adds every email from the "watch list" on an incident to the CC: list on an email composed from that incident.

Where does that script (or business rule, UI, etc) exist, and if I want to copy it to use on Case records, would I need to put it into the "Customer Service" application?

Michael Lee1 · ‎01-29-2019

This is found in System Notification > Notifications, in the "who will receive" tab. The Watch List is added from the slush bucket. In this case the record is "incident commented." I would look at the incident notification records and just create similar ones for the table on which they need to be for case records.

View solution in original post

Bj_rn G · ‎01-30-2019

Thanks!

Michael Lee1 · ‎01-30-2019

Indeed!