HR Cae auto-closure cancels the approved approvals on RITM

[ArpitaVK]

We have configured a flow to auto-close the stale LCE cases (after 90 days of record generation). In that flow, we update the HR case state first to awaiting acceptance and then to closed completed, because directly updating the record to closed completes keeps the case in the awaiting acceptance state.

When the HR case is autoclosed (by this flow or manually), we have observed that all the approvals on the RITMs of that case (even if approved) get canceled. Is this OOB behavior? If not, what could be causing this approval cancellation?

[Ankur Bawiskar]

@ArpitaVK 

didn't get this line

-> you are saying if you direct update the record to Closed completes then case is still in awaiting acceptance

which record you are talking about?

share some screenshots for flow

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[ArpitaVK]

@Ankur Bawiskar 

Manually closing the HR case, first sets the state of Hr case as awaiting acceptance. Then we have to change it to close complete once again.

[Ankur Bawiskar]

@ArpitaVK 

then how does RITM come into picture here since this is for HRSD

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[ArpitaVK]

@Ankur Bawiskar 

The HR case we are trying to close is an LCE case. The RITMs get created in two ways:

1. LCE case is submittted

2. Order guide task on the HR case is completed.
Some of these RITMs have approval records to created SCTASKs further.