1.In change Form - Based on the Service selected , Assigned group has to be poppulate

nameisnani
Giga Sage

Hi Team , 


we have requirement that , In change request ,  Based on the Service selected , that Service Support group has to be populate in the Assignment group .

 

See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .

 

 

How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .

 

Please provide test cases screenshot 

nameisnani_0-1727938619586.png

 

 

8 REPLIES 8

Mark Manders
Tera Patron

Answer is already given: https://www.servicenow.com/community/developer-forum/in-change-form-based-on-the-service-selected-as...

 

Unclear why exactly the same question is asked again, without any mention of the provided solutions and why they don't resolve your issue.

@Mark Manders  

 

I am unclear with your response could you please provide , complete configuration steps  

I gave you the script in my response between brackets. Just apply that (validate that the fields are correct) and it works. I have it running for incidents on my instance and it works without any issue: current.assignment_group = current.business_service.support_group;

Eshwar Reddy
Kilo Sage

Hi @nameisnani 

create a Onchange client script and make a glide Ajax call to get the support group 

Thanks
Eshwar