HR Case due date field read-only for HR Agents

Popat420
Tera Expert

‎04-13-2023 05:04 AM

Hello,

The due date field from the HR Case form looks to be read-only for HR Agents.


I thought it would be this ACL, so I added the sn_hr_core.basic role to it but still HR Agents cant edit the due date field.

 

Popat420_0-1681387446837.png

 

any ideas what could be causing this read-only?

 

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8 REPLIES 8

Community Alums
Not applicable
In response to Popat420

‎04-13-2023 07:21 AM

Hi @Popat420 ,

I don't think it could be changed as i din find anything in terms of ACLs,Business Rules or client scripts running on HR core table.

It's restricted with Servicenow.

 

 

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Popat420
Tera Expert
In response to Community Alums

‎07-14-2023 01:16 AM

Hi Sandeep you were wrong. I cant remember exactly what we changed now, but there was something we configured that allowed us to achieve this. I will try to recall what it was.

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Sabiii
Tera Contributor
In response to Popat420

‎10-27-2023 03:57 AM

Hi @Popat420,

I am struggling now with the same issue. Do you remember what you had to modify in ServiceNow to allow other (non-admin) users to edit the due date field?

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Rakesh Honnamor
Tera Contributor
In response to Popat420

‎07-10-2023 10:11 AM

Hey @Popat420 ,
How did you solved this issue?

 

 

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