HR Case fails to open with "Maximum duration for text search reached"

[SakshyaR]

Hello Community,

We are currently experiencing an issue while accessing HR Case records in our ServiceNow instance.

When attempting to open an HR Case, the system displays the following error:

"Transaction Cancelled
Reason: Maximum duration for text search reached"

This issue is occurring for both Admin and non-Admin users.

We are trying to identify the root cause of this behavior. Has anyone encountered a similar issue while opening HR Cases? Any guidance or recommendations would be greatly appreciated. PFA

Thank you.

[Tanushree Maiti]

Hi @SakshyaR 

There could be different root cause. you please check Node Log File Browser to view any system log entry  Use the log file browser .

Check the time, user action, load at system etc.