When I submit a record producer from esc portal a case is created once case is created my custom notification should trigger but it is not triggering and not showing in emails table.But if i create a case from the agent workspace then the email notification is triggered. Can someone help me on this?
You will have to share the trigger for the notification and the config of it. You mention it is custom, so there is no-one here that is able to reproduce it or troubleshoot, since we don't have access to your instance.
