Hello,
I cloned LifeCycle Event: New Hire Onboarding (Demo) to New Hire Onboarding (Test)
I cloned Journey plan: Sales Employee Plan Configuration (Demo) to Marketing Employee Plan Configuration (Test) and pair to New Hire (Test) plan type
I cloned Record Producer: New Hire Onboarding for Journeys to New Hire Onboarding for Journeys (Thailand)
I cloned Journey Configuration: New Hire Journey (Demo) to New Hire Journey (Test).
The setting is as below, the LifeCyle Event I cloned + Journey Plan type + Record Producer I cloned pair to new HR Service
The problem I faced is if I tried to onboard new hire. For example: Abel Tuter is manager, to onboard new hire, go to Journey in ESC > Create new journey > select the Record Producer I cloned > Fill in and submit data.
- The cases have been created but the HR Profile not auto created, so the subjected person field is empty instead of showing the new hire I wanna onboard
But if I use the OOB one (Journey Configuration + Record Producer from OOB), it's working fine. It created the HR Profile and the subjected person field shows as the new hire.
Can anyone suggest on what went wrong? How the backend auto create HR Profile when we onboard new hire?
For more Information, I found in the description, the new hire I would like to Onboard.
First name: Utah
Last name: Jazz
But in description showing as The following fields have been provided: First name: Utah (original value: Abel) Last name: Jazz (original value: Tuter)
I guess, it's one of the reason that system not auto create user in sys_user and HR profile. I cannot figure out what's the root cause. I just need to clone the Journey, Lifecycle, Record Producer to use in my own version.
If anyone can help, i would appreciate. Thanks.
