HRSD NEW FEATURES FROM VANCOUVER TO WASHINGTON

[Snow-Man]

Hello Community,

Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) 

1. Knowledge management (any widget/measurement improvement? 
   Client believes that Washington released something new) (HRSD)
2. Virtual Agent

Thanks in advance

SnowMan

[Community Alums · Accepted solution]

Hi @Snow-Man ,

Nothing Specifically got introduced for HRSD KNowledge Management, it some new features were introduced in vancouver not washington, like:

Create a COE security policy

• Identify a security policy by capturing its name and short description in the Policy name and Short description fields on the COE security policy form.
• Apply the parent COE security policy to its child COEs so that you don't have to create a separate security policy for the child COEs.

Support the dynamic contentRender the values of the variables, scripts, and blocks in edit mode in the Preview Document modal on an HR case. You can view the content of the variables, scripts, or blocks instead of only viewing the variable and block names. This feature is available only when you use a template from the ServiceNow Document Templates application.

For Virtual Agent again , there is no specific changes , apart from introduction of AI in Virtual agent which is usage of LLMs in virtual agent (but that's overall not specifically for HRSD):

https://docs.servicenow.com/bundle/washingtondc-vancouver-df3/page/release-notes/rn-combined/washing...