Need Help with outbound email format

[Adil N]

Hi all, 

I have created a flow that will automatically send an outbound email which extracts the description field from the incident record. however the issue is when the email is generated it is in a unreadable format. (screenshot email format) 

I want it to go out in the same format it comes into the description (screenshot Description in Incident) 

Any ideas how this can be done? or even how I can make it more readable 

[Kieran Anson]

Can you attach images of your notification? Are you triggering this within the flow as an inline notification? Using a "When triggered" email notification record? Or an event?

[Adil N]

good question and the honest answer is im not sure. iv just created a flow and the action is send email.

happy to share more with you if you can tell me what would be helpful 

[Kieran Anson]

The send email action doesn't seem to respect line breaks in fields such as a description field. Whether that is a bug or intended is a question for SN support...

However, a preferred method of mine for triggering notifications is the "Send notification" action instead. The notification record it references does support multi-line description fields without the need to script anything

Four Flow Notification approaches (Action script, ... - ServiceNow Community

[Adil N]

@Kieran Anson With Send notification, does that have the facility for the external supplier to reply to the email and the updates are fed directly back into the ticket?