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HTML command not working in Custom action input

krishnanara
Tera Contributor

I created a REST API for Jira, I'm trying to add HTML command for the input action 'Description' like below but when I see the result in Jira I see the HTML command not working. Also I added space to each field in Description in the Action inputs seems that didn't work as well. Any idea where I'm wrong?

krishnanara_0-1770912919565.png

I'm passing this Description in regex

krishnanara_2-1770913072079.png


Request Payload

krishnanara_3-1770913177573.png

 


Jira Output

krishnanara_1-1770912959468.png

 

3 REPLIES 3

Tanushree Maiti
Kilo Patron

Could you test without the regex expression and a single line in the description field. 

Check whether you are getting the value at Jira end. It seems Regex character is not getting parsed/escaped . 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

I tried passing without regex for the other input 'Summary' but I don't see HTML command working there

krishnanara_0-1770915366941.png

 

krishnanara_1-1770915389839.png

 

Can you check your Jira version?

As per this post ,

HTML tags no longer working on field description post upgrade to v8.11.1

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: