HTML Help text Service Portal

Brian Lancaster · ‎05-01-2017

I have the following code to make it so that I could use HTML in the help text. This is in an on load script that is in the catalog item client scripts. How can I get this to work in the new Service Portal?

function onLoad() {
   //Type appropriate comment here, and begin script below
   $$("div.sc-help-text").each(function(item){   
   var textValue = item.innerText;   
   $(item).update(textValue);   
   });   
}

chirag_bagdai · ‎06-27-2017

Hi Brian,

I checked this issue and found that the problem was with the page load time so I added timeout function which will get execute after 1.5 seconds.

Please find below updated script :

function($timeout) {

   /* widget controller */

   var c = this;

   $timeout(function() {

   jQuery('p.help-block').each(function() {

   jQuery(this).html(jQuery(this).text());

   });

   }, 1500, false);


}

View solution in original post

Brian Lancaster · ‎06-26-2017

I just tried this an I am still seeing the HTML tags.

chirag_bagdai · ‎06-26-2017

Can you share the screenshot of the catalog item where you have help text (which field) ?

Brian Lancaster · ‎06-26-2017

Here is a screenshot of one of the fields.

chirag_bagdai · ‎06-26-2017

CSS won't work here.

CSS you need to define at your page level or in themes.

& Can you please do the inspect on the help text and see if you can get "p" element with title = "More Information" ?

Brian Lancaster · ‎06-26-2017

Can you provide more details on what you mean by doing an inspect on the help text.