HTML Help text Service Portal

[Brian Lancaster]

I have the following code to make it so that I could use HTML in the help text.   This is in an on load script that is in the catalog item client scripts.   How can I get this to work in the new Service Portal?

function onLoad() {
   //Type appropriate comment here, and begin script below
   $$("div.sc-help-text").each(function(item){   
   var textValue = item.innerText;   
   $(item).update(textValue);   
   });   
}

[chirag_bagdai]

Hi Brian,

Which release version of ServiceNow that you are using?   If possible, Can you please try in your personal development instance and share URL of instance ?

[chirag_bagdai]

Just review the below points:

You should have newly created widget where in client controller below script is present ?   and that widget has been added to your catalog item page (sc_cat_item)

1. function() {  
2.   /* widget controller */  
3.   var c = this;  
4.             jQuery('p[title="More information"]').each(function() {  
5.                       jQuery(this).html(jQuery(this).text());  
6.             });  
7. }  

--

Variable:

In Service Portal :

[Brian Lancaster]

We are on Helsinki Patch 9.   Below is my Personal dev instance.   I have created a Item called test under hardware category with the code in help text.

SP Loading page

Our help text title was changed to "Click Here for More information" so I updated the code as per below.

function() {
   /* widget controller */
   var c = this;
   jQuery('p[title="Click Here for More information"]').each(function() {
   jQuery(this).html(jQuery(this).text());
   });
}

[chirag_bagdai]

Hi Brain,

Thanks for sharing.

I checked the issue, Can you please update your script with below :

jQuery('p.help-block').each(function() {

  jQuery(this).html(jQuery(this).text());

  })

}

--

Let me know if you face any issue.

[Brian Lancaster]

This is still not working for me in my instance or my developers instance.