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html in email script

harry24
Tera Contributor

Hello 

 

How to fetch HTML field value of knowledge article in email script 

 

Thanks

12 REPLIES 12

SN_Learn
Kilo Patron
Kilo Patron

Hi @harry24 ,

 

Try the below in background script, modify it according to your requirement:

var grKnowledgeBody = new GlideRecord("kb_knowledge");
grKnowledgeBody.get('c85cd2519f77230088aebde8132e70c2');
grKnowledgeBody.info(new GlideSPScriptable().stripHTML(gr.text));

 

 

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Mark this as Helpful / Accept the Solution if this helps.

harry24
Tera Contributor

not working

 

Priyankagupta
Giga Guru

@harry24 can you please provide more details or provide screenshots to understand the requirement

Ankur Bawiskar
Tera Patron
Tera Patron

@harry24 

you can include that field using this syntax, what didn't work? why to use email script if the field is on same table as that of notification

${fieldName}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader