HTML tags visible in Special Handling Notes after Australia upgrade

George_1
Giga Guru

2 hours ago

After a recent upgrade, we’ve noticed an issue where Special Handling Notes are displaying raw HTML tags instead of rendering the formatted content.
 
Has anyone else faced a similar issue post‑upgrade?
 

George_1_0-1778578187720.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

2 hours ago

Try repairing the Handling Note plugin once and test again. Also, try running cache.do.

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Tanushree Maiti
Mega Patron

an hour ago

Hi @George_1 

 

Just validate it as per KB:

KB3008188 Special Handling Notes are not popping up on all cases after Zurich upgrade 

 

If it is not the case,

Repair the plugin and revalidate it cache- less browser i.e incognoito/Inprivate browser.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar
Tera Patron

an hour ago

@George_1 

many other users have reported similar issue post Australia upgrade.

better to raise a case with ServiceNow

recent thread with same issue

Special Handling Notes displaying html instead of rich text 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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