Special Handling Notes displaying html instead of rich text

[Mike Stockman1]

We recently upgraded to Australia and have noticed the Special Handling Notes are now appearing incorrectly as html instead of the rich text format as expected and as it worked previously.  

I created a new SHN to verify if maybe previous ones were just not converted, but still get the tags.

Here's what it should contain:

Entry Restriction:

• Clearance for space access required
• This is a test record

View the attached image for what is current popup.

I noticed if it's a simple sentence, it appears correctly, but when i do formatting or adding any bullets, it appears with html tags.

Where do i go to verify or is this something we need to contact Support with?

[Tanushree Maiti]

Hi @Srivathsa 

Can you check this KB and validate- KB3008188 Special Handling Notes are not popping up on all cases after Zurich upgrade