HTML text in Knowledge Article Bulk Import

Alex Ng · ‎06-13-2016

Hi all,

I am currently doing a bulk import of knowledge articles in HTML format via the Import functionality on record list view. I noticed that it can import with a breeze. However, since my text are in HTML format, I have to go into every single imported article, cut the text out and then click on the <<Source code>> button and paste back my text into it in order for my HTML text to take format.

Else, my articles will all be shown with plain text with HTML tags.

Does anyone has a workaround for this?

Thank you.

Rohit Kumar · ‎06-13-2016

Hi,

I have imported the Articles using transform maps.

Converted Docs to HTML files in Excel.

Then mapped them with the HTML field of the Article.

There was a problem with attaching the images to that. If we can upload all the images in images folder of SN and then give reference in that html in excel. It will solve the problem.

Thanks

Rohit

View solution in original post

Ashutosh Munot1 · ‎06-13-2016

Can i know how are you importing you Knowledge Articles

Alex Ng · ‎06-13-2016

I am using an Excel template with all the columns from the knowledge article table with each row, a record of an article. In my text column, I have html codes in there.

Ashutosh Munot1 · ‎06-13-2016

you will have to take xml import for this..it will work.

Excel is not able to transfer your HTML Code i guess.

Ganesh291 · ‎06-10-2021

Hey Alex,

Did you see Publish, Retire, Checkout buttons on the excel imported KB articles. I did the excel import where the buttons were missed on the articles.

Ganesh.