HTML text in Knowledge Article Bulk Import

[Alex Ng]

Hi all,

I am currently doing a bulk import of knowledge articles in HTML format via the Import functionality on record list view. I noticed that it can import with a breeze. However, since my text are in HTML format, I have to go into every single imported article, cut the text out and then click on the <<Source code>> button and paste back my text into it in order for my HTML text to take format.

Else, my articles will all be shown with plain text with HTML tags.

Does anyone has a workaround for this?

Thank you.

[Deepak Ingale1]

Hi Alex,

Knowledege Base - Part 1: Import bulk 'docx' and 'doc' files with images to ServiceNow as KB with Po...

This might help you.

[Rohit Kumar · Accepted solution]

Hi,

I have imported the Articles using transform maps.

Converted Docs to HTML files in Excel.

Then mapped them with the HTML field of the Article.

There was a problem with attaching the images to that. If we can upload all the images in images folder of SN and then give reference in that html in excel. It will solve the problem.

Thanks

Rohit

[Alex Ng]

Did a transform map together with some scripting. Manage to convert the text to HTML.
Thank you all for your replies. Appreciate your quick replies

[Rohit Kumar]

No Script needed in the Transform Map. Automatically HTML tag get converted to presentable content/Text.

You may need to verify images though.

[Rohit Kumar]

In Geneva if you are aware, we can import the doc file using import button without any customization.