HTML Variable in email notification

johnnyw
Mega Expert

‎09-01-2015 11:30 AM

(Newbie to ServiceNow.)

Hi,

In one of my catalog items, I have a HTML variable that has a table in it.   I want this HTML field to be visible in email notifications.   To attempt this, I created a notification that included a script that has this in the message section (variable name of the HTML field is "move_details")

 

An Employee move request has been submitted.

${current.variables.move_details}

It is bringing back the variable, but all I see is the HTML tags in the email notification.   How do I get the email to display the contents and not the HTML tags?

<div align="center"><table style="height: 247px; border: 2px solid black; border-collapse: collapse;" width="645"><tbody><tr><td style="text-align: center; border: 1px solid black;" width="208"><p><strong>Employee Name</strong></p></td><td style="text-align: center; border: 1px solid black;" width="208"><p><strong>Move From</strong></p></td><td style="text-align: center; border: 1px solid black;" width="208"><p><strong>Move To</strong></p></td></tr><tr><td style="border: 1px solid black;" width="208"><ol><li></li></ol></td><td style="border: 1px solid black;" width="208"><p> </p></td><td style="border: 1px solid black;" width="208"><p> </p></td></tr><tr><td style="border: 1px solid black;" width="208"><ol start="2"><li></li></ol></td><td style="border: 1px solid black;" width="208"><p> </p></td><td style="border: 1px solid black;" width="208"><p> </p></td></tr><tr><td style="border: 1px solid black;" width="208"><ol start="3"><li></li></ol></td><td style="border: 1px solid black;" width="208"><p> </p></td><td style="border: 1px solid black;" width="208"><p> </p></td></tr><tr><td style="border: 1px solid black;" width="208"><ol start="4"><li></li></ol></td><td style="border: 1px solid black;" width="208"><p> </p></td><td style="border: 1px solid black;" width="208"><p> </p></td></tr><tr><td style="border: 1px solid black;" width="208"><ol start="5"><li></li></ol></td><td style="border: 1px solid black;" width="208"><p> </p></td><td style="border: 1px solid black;" width="208"><p> </p></td></tr></tbody></table></div><div id="mceResizeHandlen" class="mce-resizehandle" style="cursor: n-resize; margin: 0px; padding: 0px; left: 358px; top: 4.5px;"></div><div id="mceResizeHandlee" class="mce-resizehandle" style="cursor: e-resize; margin: 0px; padding: 0px; left: 680.5px; top: 144px;"></div><div id="mceResizeHandles" class="mce-resizehandle" style="cursor: s-resize; margin: 0px; padding: 0px; left: 358px; top: 283.5px;"></div><div id="mceResizeHandlew" class="mce-resizehandle" style="cursor: w-resize; margin: 0px; padding: 0px; left: 35.5px; top: 144px;"></div><div id="mceResizeHandlenw" class="mce-resizehandle" style="cursor: nw-resize; margin: 0px; padding: 0px; left: 35.5px; top: 4.5px;"></div><div id="mceResizeHandlene" class="mce-resizehandle" style="cursor: ne-resize; margin: 0px; padding: 0px; left: 680.5px; top: 4.5px;"></div><div id="mceResizeHandlese" class="mce-resizehandle" style="cursor: se-resize; margin: 0px; padding: 0px; left: 680.5px; top: 283.5px;"></div><div id="mceResizeHandlesw" class="mce-resizehandle" style="cursor: sw-resize; margin: 0px; padding: 0px; left: 35.5px; top: 283.5px;"></div>

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johnnyw
Mega Expert
In response to srinivasthelu

‎09-01-2015 12:23 PM

Thanks for the details.   I was able to accomplish what I needed!



Regards,


Johnny


Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎09-01-2015 11:42 AM

Hi Johny,



Thanks for the update. Can you refer the below thread and adjust your script accordingly.


Adding cat item variables to email notification


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