https://dev220181.service-now.com/ is unavailable. Please help in restore.

akash_sengar
Tera Contributor

‎03-29-2025 09:02 AM

Getting Error 

Service Interruption: This instance is unavailable.

If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone.

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4 REPLIES 4

Bert_c1
Kilo Patron

‎03-29-2025 11:16 AM

Release your instance and request a new one. PDIs are not supported. It's a waste of time to create a Support Case.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-29-2025 01:42 PM

Hi @Bert_c1 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

 

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎03-29-2025 01:57 PM

Hi @akash_sengar ,

 

 as you might know, there is no support avails from ServiceNow, hence you’re limited too two options:

  •  wait, the instance should come online after some time.
  •  If you you get tired of waiting, release your instance and request s fresh installation.  Please note, all h things that haven’t been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Shivalika
Mega Sage

‎03-30-2025 12:09 AM

Hi @akash_sengar 

 

Happened with me also, just wait it will restore or request a new one. Mine is back. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

 

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