Hyperlink in fields

[Vedavalli]

Hi
I want to populate the short description,work notes with ServiceNow | INC00001(as hyperlink such that when i click on it should take to record of that incident).

[YashwanthV18760]

Hi @Vedavalli 

To populate Short Description and Work Notes with a hyperlink to an Incident (e.g., INC00001), use the script below.

ServiceNow URLs require the sys_id of the record, so first retrieve it using GlideRecord, then construct the link dynamically.

Business Rule Example:

(function executeRule(current, previous) {

var incidentNumber = 'INC00001';
var gr = new GlideRecord('incident');

if (gr.get('number', incidentNumber)) {

var sysId = gr.getValue('sys_id');
var instanceURL = gs.getProperty('glide.servlet.uri');

var link = '<a href="' + instanceURL +
'nav_to.do?uri=incident.do?sys_id=' + sysId +
'" target="_blank">' + incidentNumber + '</a>';

current.short_description = 'Issue related to ' + link;
current.work_notes = 'Refer to incident ' + link;
}

})(current, previous);

Notes:
- Do not use current.update() inside a Before Business Rule.
- Journal fields (like Work Notes) may strip HTML depending on instance configuration.

[YashwanthV18760]

Full Example (Business Rule)

You can use this inside a Business Rule:

(function executeRule(current, previous) {

var incidentNumber = 'INC00001';
var gr = new GlideRecord('incident');

if (gr.get('number', incidentNumber)) {

var sysId = gr.getValue('sys_id');
var instanceURL = gs.getProperty('glide.servlet.uri');

var link = '<a href="' + instanceURL +
'nav_to.do?uri=incident.do?sys_id=' + sysId +
'" target="_blank">' + incidentNumber + '</a>';

current.short_description = 'Issue related to ' + link;
current.work_notes = 'Refer to incident ' + link;
}

})(current, previous);

[Tanushree Maiti]

Hi @Vedavalli 

Short Description is a plain text field, so you cannot show a hyperlink in it.

If you create any HTML type Custom description field , there you can populate hyper link.

Also to Add hyperlink in Worknote/comment (Journal field), you need to use  [code] [/code] tag to  insert hyperlink in worknotes and comments.

You can add following code snippet to the existing BR which is creating incident to include the hyperlink :

Sample Code:

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC Number </a>[/code] has been created.';

[Ankur Bawiskar]

@Vedavalli 

short description is string field -> so not possible to add hyperlink in that

It's OOTB limitation

You can add link in work notes journal field by wrapping the html in [code][/code] tag

Something like this in before business rule

var sysID = ''; // sysId of your incident
current.work_notes = 'Click your Incident [code]<a href="' + gs.getProperty('glide.servlet.uri') + 'nav_to.do?uri=incident.do?sys_id=' + sysID + '" target="_blank">INC00001</a>[/code]';

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