Hyperlink in fields

[Vedavalli]

Hi
I want to populate the short description,work notes with ServiceNow | INC00001(as hyperlink such that when i click on it should take to record of that incident).

[Tanushree Maiti · Accepted solution]

Hi @Vedavalli 

Short Description is a plain text field, so you cannot show a hyperlink in it.

If you create any HTML type Custom description field , there you can populate hyper link.

Also to Add hyperlink in Worknote/comment (Journal field), you need to use  [code] [/code] tag to  insert hyperlink in worknotes and comments.

You can add following code snippet to the existing BR which is creating incident to include the hyperlink :

Sample Code:

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC Number </a>[/code] has been created.';

[Ankur Bawiskar · Accepted solution]

@Vedavalli 

Hope you are doing good.

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