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Hyperlink is not available to click on tickets in Service portal

Ajinkya11
Tera Contributor

‎08-10-2025 10:23 PM - edited ‎08-10-2025 10:29 PM

I want to add hyperlink to check the status of ticket under "My Request" tab in service portal. Currently the ticket do not have the hyperlink to click and view the status or comments or documents (Refer the snapshot below). How can I Add the link?

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Satyapriya
Mega Sage

‎08-17-2025 08:09 PM

Hello @Ajinkya11 ,

  • Open Service Portal > Widgets.

  • Search and open the widget: SC Requests

  • Under Instance Options, look for:

    • Number field link → set to true

  • Save and clear cache.
    Now the Request Number  will be a hyperlink and takes you to the Request  page.

 

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