Hyperlink to a Catalog Item on ServicePortal

[Uncle Rob]

This is probably a stupid question, but I'm stuck.

Is there a way to link to a Service Catalog Item on ServicePortal?  I currently have a link embedded in the description of the Catalog Item ("if you haven't already done X, click here").  Problem is it opens in the default interface.  I need it to open in the Portal interface.

What am I doing wrong?

[Mike Allen · Accepted solution]

The url for a catalog item is: 

https://[instance].service-now.com/sp?id=sc_cat_item&sys_id=186d917a6fab7980575967ddbb3ee4f2

Maybe you aren't matching the url exactly?  This is to the New Email Account catalog item.

[Kavita1]

I did this in Development instance, but when I am testing; its redirecting me to Prod instance 

[Mark Roethof]

Hi there,

Just something similar to this should work. Or at least it does here 🙂

/sp?id=sc_cat_item&sys_id=5267e0acdb00e30074b49638db961988

Kind regards,
Mark

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LinkedIn

[Daniel Billing]

Have you tried creating a catalog content item?