Hyperlink to a Catalog Item on ServicePortal

Uncle Rob
Kilo Patron

This is probably a stupid question, but I'm stuck.

Is there a way to link to a Service Catalog Item on ServicePortal?  I currently have a link embedded in the description of the Catalog Item ("if you haven't already done X, click here").  Problem is it opens in the default interface.  I need it to open in the Portal interface.


What am I doing wrong?

1 ACCEPTED SOLUTION

Mike Allen
Mega Sage

The url for a catalog item is: 

https://[instance].service-now.com/sp?id=sc_cat_item&sys_id=186d917a6fab7980575967ddbb3ee4f2

Maybe you aren't matching the url exactly?  This is to the New Email Account catalog item.

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Uncle Rob
Kilo Patron

Thanks, friends!