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04-17-2019 12:09 PM
This is probably a stupid question, but I'm stuck.
Is there a way to link to a Service Catalog Item on ServicePortal? I currently have a link embedded in the description of the Catalog Item ("if you haven't already done X, click here"). Problem is it opens in the default interface. I need it to open in the Portal interface.
What am I doing wrong?
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04-17-2019 12:23 PM
The url for a catalog item is:
https://[instance].service-now.com/sp?id=sc_cat_item&sys_id=186d917a6fab7980575967ddbb3ee4f2
Maybe you aren't matching the url exactly? This is to the New Email Account catalog item.
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04-17-2019 03:37 PM
Thanks, friends!