I am getting below error while assigning survey

[balaji_prusty1]

I am configuring survey for Incident. I updated the survey trigger condition, created the survey questioner. When I try to Assign Survey from View Survey. I am getting error "Instance could not be created". It works fine in another instance. I think it some configuration error but not sure what. Can anyone please help on this.

[Gurpreet07]

It seems like some Error message been added from some Business rule . Open all business rules and search for script contains         Instance could not be created

Further you need to troubleshoot the code of that business rule.

[Gurpreet07]

If you are not getting any record from above search then search for Message contains

[balaji_prusty1]

Thanks Gurpreet for your response.

I dint got any BR related to this search "Instance could not be created". I searched both in Script and Message.

[mike_donathan]

When you moved the survey from one instance to another did you use the OOTB process to export it? (Right-click on the survey from the "View Surveys" list view)

If you just exported the individual tables (asmt_metric_type, asmt_metric_category, asmt_metric), you will get this error when you try to assign the survey.