I am getting below error while assigning survey

balaji_prusty1
Giga Guru

‎04-29-2016 10:27 PM

I am configuring survey for Incident. I updated the survey trigger condition, created the survey questioner. When I try to Assign Survey from View Survey. I am getting error "Instance could not be created". It works fine in another instance. I think it some configuration error but not sure what. Can anyone please help on this.

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Jon G
Kilo Expert

‎12-13-2018 11:56 AM

By any chance, are you all in Domain Separated environments?

 

I think I found the issue on our end.  It looks like Service Now does some things a little differently with Surveys in terms of domain separation. 

 

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/survey-administration/concept/domain-separation-surveys_1.html

 

I put the survey into Global and was able to assign it to users from any other domain.

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