I am getting 'Your connection is not private' message while accessing my PDI

AshishMane1
Tera Contributor

Hi Team, 

Yesterday I have requested for new PDI and I was able to access it since today afternoon. 

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired. 

 

Issued On
Wednesday, August 14, 2024 at 10:26:46 AM
Expires On
Tuesday, May 13, 2025 at 10:26:45 AM
 
Can you please help me to understand how I can log a ticket with NOW Support. Thanks. 
1 ACCEPTED SOLUTION

Alok Gupta5
Tera Guru
Tera Guru

Hi,

 

This is the known issue by service-now.

Due to maintenance of server/Nodes.

 

Once maintenance window will complete. Then you will able to see.

 

So you have to wait for maintenance window to be complete.

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Alok Gupta

View solution in original post

32 REPLIES 32

dchoward9
Tera Contributor

I decided to just use Microsoft Edge and bypass the error for now. A similar browser on MacOS is probably Safari. 

stuartwalke
Giga Contributor

Also getting the expired cert error

stuartwalke_0-1753885671447.png



possible related to 

  • "Due to Google's announcement that certificates issued by Entrust will no longer be accepted by Chrome browsers, ServiceNow will be issuing the new certificate for instances (also known as *.service-now.com certificate or the wildcard certificate) from Digicert instead of Entrust. It is recommended that customers and their third party systems should be configured to also trust the root certificates from Digicert to ensure a seamless transition." 

chris_roses
Giga Contributor

same here

Alok Gupta5
Tera Guru
Tera Guru

Hi,

 

This is the known issue by service-now.

Due to maintenance of server/Nodes.

 

Once maintenance window will complete. Then you will able to see.

 

So you have to wait for maintenance window to be complete.

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Alok Gupta

Hi @Alok Gupta5 

Is there any official documentation available for this maintenance?

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