I am getting 'Your connection is not private' message while accessing my PDI

AshishMane1 · ‎07-30-2025

Hi Team,

Yesterday I have requested for new PDI and I was able to access it since today afternoon.

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired.

Issued On

Wednesday, August 14, 2024 at 10:26:46 AM

Expires On

Tuesday, May 13, 2025 at 10:26:45 AM

Can you please help me to understand how I can log a ticket with NOW Support. Thanks.

Alok Gupta5 · ‎07-30-2025

Hi,

This is the known issue by service-now.

Due to maintenance of server/Nodes.

Once maintenance window will complete. Then you will able to see.

So you have to wait for maintenance window to be complete.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Alok Gupta

View solution in original post

AshishMane1 · ‎07-30-2025

Hi KamIIT,

Thanks for your reply. I tried that but no luck.

Dr Atul G- LNG · ‎07-30-2025

Hi @AshishMane1

Try using a different internet provider — instead of Wi-Fi, switch to mobile data once and see if the issue persists.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishMane1 · ‎07-30-2025

Actually I have surrender my current PDI and requested a new one.

Dr Atul G- LNG · ‎07-30-2025

is issue resolved?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AshishMane1 · ‎07-30-2025

Hi Atul,

The issue is not resolved. I just requested a new PDI.