I am getting 'Your connection is not private' message while accessing my PDI

AshishMane1 · ‎07-30-2025

Hi Team,

Yesterday I have requested for new PDI and I was able to access it since today afternoon.

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired.

Issued On

Wednesday, August 14, 2024 at 10:26:46 AM

Expires On

Tuesday, May 13, 2025 at 10:26:45 AM

Can you please help me to understand how I can log a ticket with NOW Support. Thanks.

Alok Gupta5 · ‎07-30-2025

Hi,

This is the known issue by service-now.

Due to maintenance of server/Nodes.

Once maintenance window will complete. Then you will able to see.

So you have to wait for maintenance window to be complete.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Alok Gupta

View solution in original post

Dr Atul G- LNG · ‎07-30-2025

My question is: Are you getting the same issue in the new PDI as well?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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GlideFather · ‎07-30-2025

@Dr Atul G- LNG it seems to be issue with certs/tokens (I am not that familiar with this topic), it has impacted my colleague as well while my PDI works ok..

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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Nikhil Bajaj9 · ‎07-30-2025

Even my PDI is working fine.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

AshishMane1 · ‎07-30-2025

Hi Atul, I didn;t face this issue on my recently requested PDI.

Dr Atul G- LNG · ‎07-30-2025

Thanks mate for update, So this can be a workaround.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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