I am getting 'Your connection is not private' message while accessing my PDI

[AshishMane1]

Hi Team, 

Yesterday I have requested for new PDI and I was able to access it since today afternoon. 

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired. 

Issued On

Wednesday, August 14, 2024 at 10:26:46 AM

Expires On

Tuesday, May 13, 2025 at 10:26:45 AM

Can you please help me to understand how I can log a ticket with NOW Support. Thanks. 

[dchoward9]

I decided to just use Microsoft Edge and bypass the error for now. A similar browser on MacOS is probably Safari. 

[stuartwalke]

Also getting the expired cert error

possible related to 

• "Due to Google's announcement that certificates issued by Entrust will no longer be accepted by Chrome browsers, ServiceNow will be issuing the new certificate for instances (also known as *.service-now.com certificate or the wildcard certificate) from Digicert instead of Entrust. It is recommended that customers and their third party systems should be configured to also trust the root certificates from Digicert to ensure a seamless transition." 

[chris_roses]

same here

[Alok Gupta5 · Accepted solution]

Hi,

This is the known issue by service-now.

Due to maintenance of server/Nodes.

Once maintenance window will complete. Then you will able to see.

So you have to wait for maintenance window to be complete.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Alok Gupta

[Dr Atul G- LNG]

Hi @Alok Gupta5 

Is there any official documentation available for this maintenance?