I am getting 'Your connection is not private' message while accessing my PDI

AshishMane1 · ‎07-30-2025

Hi Team,

Yesterday I have requested for new PDI and I was able to access it since today afternoon.

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired.

Issued On

Wednesday, August 14, 2024 at 10:26:46 AM

Expires On

Tuesday, May 13, 2025 at 10:26:45 AM

Can you please help me to understand how I can log a ticket with NOW Support. Thanks.

Alok Gupta5 · ‎07-30-2025

Hi,

This is the known issue by service-now.

Due to maintenance of server/Nodes.

Once maintenance window will complete. Then you will able to see.

So you have to wait for maintenance window to be complete.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Alok Gupta

Alok Gupta5 · ‎07-30-2025

Yes i have checked last time when same issue happened last year.

AndresG · ‎07-30-2025

We'll see then ... I have a bunch of things I wouldn't want to loose on that PDI

GlideFather · ‎07-30-2025

it shall be back without losing anything, just it requires waiting 😕 at least as per similar (same) issue the last year: Can't access to PDI

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Alok Gupta5 · ‎07-30-2025

Yes you will not loose anything. You just have to wait.

SimonSimon · ‎07-30-2025

you won't lose anything unless you did not have activity for over 10 days

Instances with no activity for over 10 days will be claimed back in to the pool.