I am getting 'Your connection is not private' message while accessing my PDI

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AshishMane1
Tera Contributor

‎07-30-2025 06:25 AM

Hi Team, 

Yesterday I have requested for new PDI and I was able to access it since today afternoon. 

Suddenly I am getting the message 'Your connection is not private'. If I check the certificate then it is expired. 

 

Issued On
Wednesday, August 14, 2024 at 10:26:46 AM
Expires On
Tuesday, May 13, 2025 at 10:26:45 AM
 
Can you please help me to understand how I can log a ticket with NOW Support. Thanks. 
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Alok Gupta5
Tera Guru
Tera Guru

‎07-30-2025 08:15 AM

Hi,

 

This is the known issue by service-now.

Due to maintenance of server/Nodes.

 

Once maintenance window will complete. Then you will able to see.

 

So you have to wait for maintenance window to be complete.

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Alok Gupta

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SimonSimon
Giga Sage
In response to SimonSimon

‎07-30-2025 08:51 AM

on a sidenote, I am able to access PDI via Firefox via 'Advanced...' then 'Accept the Risk and Continue'. In Chrome and Edge I don't see this option

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AndresG
Tera Contributor
In response to AndresG

‎07-30-2025 08:41 AM

thanks everyone, I'll have to wait then

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to AndresG

‎07-30-2025 12:04 PM

Hopefully, it will get sorted automatically.
You might want to try again in the morning.

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Nikhil Bajaj9
Tera Sage

‎07-30-2025 08:39 PM

Hi @AshishMane1 ,

 

It is happening as ServieNow SSL certificate is expired so it is navigating you to http:// rather than https://. Many other people are affected by this and hope it will be fixed soon by ServiceNow.

Solution: - Open developer.servicenow.com in incognito mode and sign in and launch PDI. It will display error, but it will also display Advanced option towards footer. Click on it and on next screen click on "Procced <PDI URL> unsafe" link and you will be able to access your PDI.

 

NikhilBajaj9_0-1753933318091.png

 

NikhilBajaj9_1-1753933318111.png

 

 

Regards,

Nikhil Bajaj

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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RaghavMuthyam
Tera Guru

‎07-31-2025 12:13 AM

Same issue when accessing devxxxx.service-now.com:

Your connection is not private
Attackers might be trying to steal your information from devxxxx.service-now.com (e.g., passwords, messages, or credit cards).
net::ERR_CERT_DATE_INVALID
Subject: *.service-now.com
Issuer: Entrust Certification Authority - L1K
Expires on: May 13, 2025
Current date: July 31, 2025

When I tried different browsers, it simply redirect to servicenow.com.

Is there an alternative way to resolve or refresh the certificate for this instance?

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