I am not able to add more than 6 prompted topics in Virtual Agent

rmishra4395
Tera Contributor

Hello Everyone,

 

while adding more than 6 topic in virtual agent i am getting below error

 

rmishra4395_0-1724431666893.png

 

 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

And this is the out-of-the-box business rule behind this:

 

MarkRoethof_0-1724422384882.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

That's a correct error message. Only 6 are allowed.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Mark Roethof
Tera Patron
Tera Patron

And this is the out-of-the-box business rule behind this:

 

MarkRoethof_0-1724422384882.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn