I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade

rajtiwari02 · ‎05-21-2025

I am not able to see "confirm", "fix" UI action/button on the problem form after Yokohama upgrade even all the UI action with conditions and script are in place and active.

rajtiwari02 · ‎05-30-2025

I Found the solution please refer this and let's close the thread. Thanks for the help.

The problem models are new, but they are not part of Yokohama actually. They are a separate plugin that you can get.

Problem Management Models Summary

Problem Management models allow customization of processes for specific use cases, enabling the definition of:

States for specific use cases
State transitions
State transition conditions

Default Models

General Problem Model: Equivalent to the non-model base problem life cycle.
Problem Task Models:
- Root Cause Analysis: Equivalent to the non-model base problem life cycle.
- General Task: Equivalent to the non-model base problem life cycle.

Creating Custom Models

Custom models can be created to extend default models without losing existing capabilities.
Testing: Always test in a non-production instance first.
Links for Creation:

Considerations

The com.snc.problem_management.models.enabled property is enabled by default for new customers.
Upgrade customers must enable this property manually.
Service Operations Workspace 6.x supports Problem Management models, while 5.x does not.

https://www.servicenow.com/community/itsm-blog/why-you-need-problem-models-enhanced-problem-manageme...

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sailor_moon · ‎07-28-2025

Hi @rajtiwari02 ,

Have you tried to solve this issue? As this one also happens to me. Can you help me about this? Thank you so much in advance